Frequently Asked Questions

• Using our Service FAQs
• Our Psychics FAQs
• Privacy of our Service FAQs
• Purchases, Billing, & Pricing FAQs
• General Questions FAQs

Using Our Service

A: As a new customer, you can create a Hollywood Psychics account here on our website or call 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. and press Zero to speak with a Customer Service representative. You will always know what you're spending at Hollywood Psychics because you pre-pay for access to our service.

You must be 18 years of age or older and have a major credit, debit, or gift card (Visa, MasterCard, American Express, or Discover) to create an account. You also can pay with Western Union, Money Gram or a Money Order. We do not accept checks. Contact our Customer Service department at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. with any questions.

Money Orders:
Purchase a money order in the dollar amount you’d like to add to your Hollywood Psychics account, remember the minimum amount is $10.00.

Make the money order payable to:
Hollywood Psychics

Mail to:
P.O. Box 794
Langhorne, PA 19047

Please include your name, address, telephone number and date of birth. Allow 2 weeks for us to receive your payment and call our Customer Service department at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. for your account information. We also offer the option to wire money through Western Union or Money Gram.

Western Union:

Visit a location that offers Western Union. For a Western Union near you, visit: www.westernunion.com

• Obtain a "blue" Quick Collect Form.
• Complete the form with:
  • Company Name: HPS 18003583372
  • Code City: HPSYCHICS
  • State: PA
  • Account Number: Is your area code + phone number.

The total amount should be the amount of dollars you want to add to your Hollywood Psychics account, plus the $11.95 wiring fee Western Union charges. Example: I want to add $30.00 to my Hollywood Psychics Account: $30.00 + $11.95 = $41.95.

Call our Customer Service Department at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. after receiving the Money Transfer Control number and provide it to us for verification.

Money Gram:

Visit a location that offers Money Gram. For a Money Gram location near you, visit www.moneygram.com. To complete your transaction, complete the form with:

• Company name: Hollywood Psychics
• Account Number: Hollywood Psychics
• City and state: Langhorne, PA
• Receive Code: 6112

The total amount for the Money Gram is the amount of dollars you want to add to your account, plus the $12.50 Money Gram wiring fee. Example: I want to place $30.00 into my Hollywood Psychics Account: $30.00 + $12.50 = $42.50.

Call our Customer Service department at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

00

00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. after receiving the reference number and provide it to us for verification.

A: We suggest that you review our About Psychic Readings article. You’ll get an overview of how to select a Psychic, what typically occurs during a reading, and how you can prepare for your reading to get the most out of it.

A: Not at all. You decide on the length of your reading, so talk for as few or as many minutes as you like, up to the total amount of dollars on your account.

A: We do the math for you! Our phone service will let you know prior to connecting with your chosen Psychic how much time you have available for your reading. This is based on the Psychic Advisor’s rate per minute and the total dollars (including your Bonus Dollars) available on your account.

A: The dollars you add to your account do not expire, so you can use them whenever you like!

A: Bonus Dollars increase your account balance and are used to extend your readings. Look for opportunities to earn Bonus Dollars during promotions and special email offers. If you are not receiving email from us now, contact our Customer Service Department to update your account.

A: Bonus Dollars are used to extend your reading automatically. Once your paid account balance reaches $0, your Bonus Dollars kick in to extend your reading. Any unused Bonus Dollars will expire after 48 months if you haven’t used your Hollywood Psychics account.

A: A Promo Code is used to apply exclusive promotions or other special rates to your purchase.

Simply enter a Promo Code when asked and follow the instructions to process your order. You must use a valid credit card, which will be charged the total amount of dollars you want to add to your account in conjunction with the promotion. The amount you’ll see on your account will be the final amount, including the special promotion from the applied Promo Code.

A: We are committed to your satisfaction and to providing you with the highest quality psychic readings at affordable rates. We are confident in the quality of our services and expect that you will have a positive experience. If at any time you decide that the call is not going as you had expected or you don't feel a connection with your Psychic, you can simply press the star (*) key to end the conversation. The Psychic will not know why the call has ended and you will save your valuable time and money. Plus, If you’re not satisfied with your experience, we will refund your money or give you the time back to try us again. To request a refund or credit, please contact our Customer Service department within one (1) business day of your last live reading at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. .

We cannot guarantee the accuracy of psychic readings due to the long-term nature of some content, and the role that each individual plays in fulfilling her or his own destiny. Hollywood Psychics reserves the right to refuse any credit or refund request.

A: No - you are not using any of your dollars when going through our automated system. You only pay for the actual time you are on the line with a Psychic.

A: To get a Free Email Reading you need to sign up for a free Hollywood Psychics membership. Learn more in our Free Email Readings page.

A: To get started, go to our Join Hollywood Psychics page. Fill out the form with your name, email address, birthday, provide a security question and answer, user name and your membership password. Your user name is the way your comments, such as psychic ratings and reviews, will appear publically on the site. Choose a user name that is not personally identifying (for your privacy, we require 8 characters, no more than 3 numbers and no special characters or your last name). We’ll send a confirmation email to the address you provided. Simply click on the link to complete your membership request. You can also call our Customer Service representatives 24/7 at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. .

A: To receive cell phone alerts about your favorite Psychics and special offers and surveys, you need to have a Hollywood Psychics account. On your “My Account” page, go to “Communication Preferences.” Click on the “Phone & Alerts” tab and enter or update your cell phone number, then follow the instructions to sign up on your cell phone.

A: To opt out at any time, text the word STOP to FUTURE(388873). For help, text the word HELP to FUTURE(388873). For additional support email: info@hollywoodpsychics.com or call 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. .

A: Hollywood Psychics does not charge you for receiving cell phone alerts. However, you may be charged by your cell phone carrier, depending on the rates and conditions of your cell phone plan.

A: Cell phone alerts from Hollywood Psychics are available on the following carriers: MetroPCS, AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, Centennial, Cox Communications, ECIT - Cellular One of East Central Illinois, EKN - Appalachian Wireless, GCI Communications, Immix - PC Management, Inland Cellular, IVC - Illinois Valley Cellular, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

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Our Psychics

A: Find out the rate for each Psychic in the Our Psychic Network section.

A: Our Psychics are highly skilled and experienced individuals who have all gone through a rigorous and detailed screening process to ensure they possess the skills and gifts needed to give you the highest quality readings available.

A: We suggest that you check Our Psychic Network for the Psychic you’d like to talk to, and click on that Psychic’s name to get a detailed bio and a general availability schedule of when the Psychic is likely to log on. All times shown are in Eastern Standard Time.

A: Yes, we certainly can. We can send alerts to your cell phone letting you know when your favorite Psychics are available. The alerts are sent 24/7, whenever your chosen Psychics log on. To sign up for My Favorite Psychic Alerts, login to your account and go to the Manage My Alerts section.

A: Our psychic services are available 24 hours a day, 365 days a year! Each of our Psychics has indicated his or her general availability on the Bio pages. Please check Our Psychic Network to see who is on the service at any given time.

A: You can use our filtering and compare functionalities to narrow your choice of Psychics to those who best fit your needs. You can also review each Psychic Bio page – click on any Psychic’s image or name in our Psychic Network and read more. When you’re on the phone service, you can listen to greetings from each of our Psychics, too. Furthermore, all of our Customer Service Representatives are very familiar with the styles and skills of each of our Psychics and would be happy to recommend a Psychic to you. Call Customer Service at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. .

A: Feedback about our Psychics comes directly from you, our Hollywood Psychics members! After each reading, you can rate and provide feedback about the Psychic you talked to. Simply login to your Hollywood Psychics account and under My Account, Click on Review Readings. You can rate and provide feedback about readings that have occurred in the last 90 days.

A: Your comments and star rating about a reading with a Psychic will be visible their individual Bio page. Only your user name, city, state and date will be posted with your feedback.

A: The stars next to each Psychic's name represent the ratings from customers. After each reading, customers are encouraged to rate their experience with the Psychic Advisor on a scale of 1 to 5; 1 is a low rating, 5 is a high rating. Your responses can help you and others make new connections.

A: Yes, we post both positive and negative feedback. We do review all feedback and star ratings to make sure they are informative and do not contain inappropriate language. The feedback must not reference another Psychic or contain another person's name or personal information. Readings must be at least 3 minutes in duration for feedback to be posted. Typically feedback and star ratings are updated in a timely manner.

A: Your feedback can be a maximum of 200 characters.

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Privacy of our Service

A: Our customer account information is strictly confidential and shared only with the account holder. We do not share any of our customers’ personal information with our Psychics.

A: No. We do not sell or share any of our customer information. For more information, please review our Privacy Policy .

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Purchases, Billing, & Pricing

A: No. As a member you can add dollars to your account through our phone service at any time using our automated purchase system at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. , or you can make a purchase online.

• Purchase through the phone. No need to hang up if your dollars run out. You can extend your reading when your account balance reaches zero and still stay connected. You can also purchase directly through the phone at any time. Choose one of the pre-set dollar amounts ($25.00, $50.00, $75.00, $100.00 and $125.00) and your credit card will be charged.
• Purchase Online. Add dollars to your account, Choose a preset amount or add any dollar amount to your account.

• Online Purchases:
  When you add dollars to your account online, we provide you with a toll-free number to access the service and a membership number (your telephone number and a 4-digit PIN that we assign). This access information is provided on your order confirmation page on this Web site and through an order confirmation email that is sent shortly after you complete your online purchase.
• Purchasing through the Customer Service Department:
  When you add dollars to your account through our Customer Service Department, we’ll give you the above information over the phone, so be sure to have a pen and paper to write down your membership number and PIN. You’ll then be able to access our service.

If you have any questions, please call our Customer Service Department 24 hours a day, 7 days a week at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. . If your Internet Service Provider uses a spam blocker, be sure to add feedback@hollywoodpsychics.com to your friends list or "whitelist" to ensure you receive the email order confirmation.

A: It is possible that the "spam blocker" being used by your Internet Service Provider (or one that you may have installed on your computer) is not set up to receive email from HollywoodPsychics.com. To prevent email from being blocked in the future, we recommend that you add orders@hollywoodpsychics.com to the friends list in your spam blocker. If you’ve opted to receive email communication from us, you can add hollywoodpsychics@hollywoodpsychics.com to your friends list to be sure you receive all special offers.

You can also get up-to-the-minute information about your account and recent purchases any time through our Customer Service Department. Our representatives would be happy to help you. Give them a call at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

00

00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. .

A: We accept all major credit cards, debit cards, Western Union, Money Gram and money orders, but we do not charge any purchases to your phone bill.

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General Questions

A: Yes. Go to our International Callers page if you live outside the US.

A: If you're an existing customer, you can speak directly with a Psychic by dialing 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

00

00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. and following the phone prompts. As a new customer, you first need to connect with one of our Customer Service Representatives who would be happy to assist you in creating an account so that you can speak with a psychic.

A: No. You can call from any telephone whenever you like. We do suggest that you find a quiet place so that you can concentrate on the conversation. We also suggest that you not use a cell phone so that your connection is not interrupted.

A: You can contact our Customer Service Team by calling us at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00

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00 Customer Service


800.6963.3486 or 800.MyMedium Get a Reading


800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. or by emailing us at infro@hollywoodpsychics.com.

A: If you would like to unsubscribe from email, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)

• Login and from My Account Page click on Communication Preferences. You will have the option to uncheck the appropriate options and submit those changes.
• Click on the unsubscribe link in the footer of our email.
• Send an email to us at infro@hollywoodpsychics.com indicating your preferences.
• Call our Customer Service representatives at 1.866.866.5949 Here's how to reach us if you're in the following countries: Country Australia Ireland The Netherlands New Zealand UK Prefix 0011 00 00
  
  00
  
  00 Customer Service
  
  
  800.6963.3486 or 800.MyMedium Get a Reading
  
  
  800.6938.8873 or 800.MyFuture For example, if calling from the UK you would dial 00.800.6963.3486. If you are outside the countries listed above, please call 1.215.322.2222 and speak with a friendly Customer Care Representative. , where they are available to help you 24/7.
• Write to us at:
  Hollywood Psychics
  Attn: List Manager
  P.O. Box 794
  Langhorne, PA 19047

Once you have set your communication preferences, you may change them by using any of the above methods.

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